This is a guest post by Nicolas Acuna and Mikka Olsson, co-founders of Ebbex.com, an iPhone and iPad apps development company. In the last year, they’ve had great success (and committed a fair share of mistakes!) creating apps for clients all over the world and decided to share their findings with the fine readers of Inspired Mag in the new Freelancing 101 series.
Freelancers put a lot of effort to create systems and processes to help our clients have a good experience and end up with a quality product. Our processes have been refined overtime and for the most part, yielded really good results. Interestingly, we have observed that the projects that don’t go really well, actually go really bad. After much thought, we think we know why. We call it “Client-Provider Fit”.
Client-Provider fit, or CP, is an observational tool that behaves like a personality test. It helps determine whether a particular client-provider pairing will have good chemistry or not. We realized that providers see clients in one of two ways:
1) The Executor
This is a client that:
Has a clear objectives for the project
Has quality resources and materials already created
Already thought out a clear roadmap for the project
Seeks input but is mostly seeking a talented team to bring his vision to life.
2) The Visionary
This is a client that:
Has and end goal in mind but does not know the in-between steps
Is looking for a turnkey solution
Sees him or her self as a part of the work team
In many cases defers to the expertise of team members/freelancers
Clients also see Providers in one of two ways:
1) The Craftsman
The individual or team that can bring the client’s carefully laid out plans to life.
Craftsmen listen to the client and produce iterative work until the clients approves the iteration that best matches their vision
Craftsmen can give sound advice that complement the client’s vision
2) The Architect
The individual or team that create the specifics from the clients grand vision
Architects can provide turnkey solutions but less iterative work
Architects can integrate the client into the work flow
Architects set the course for the project
From the above descriptions it is obvious that an Executor-Craftsman and a Visionary-Architect pairing have a good Client-Provider fit and could have an easier working relationship. Both Executor-Architect and Visionary-Craftsman pairings have less of a CP fit that might require extra efforts from all parties.
The Executor-Architect pairing can suffer from over direction while the Visionary-Craftsman pairing can produce delays or a sub par product due to lack of a concise direction.
The CP fit concept will help you prioritize your lead conversion efforts and guide you on which prospective clients to pursue and which ones to pass on. Passing on a client seems counterintuitive at first, but choosing the wrong client actually ends up costing more:
– A project with a bad CP fit steals resources away from other good projects
– It steals resources from other lead generation efforts
– It most likely does not end up being a repeat client situation
– A project with a bad CP fit is not what’s best for prospective clients
After learning the hard way, we firmly believe in figuring out your Client-Provider fit as early as possible. A bad CP fit will most likely lead to a strenuous work environment where both parties have muddled expectations about each other, making the project significantly harder than it should be. In some extreme cases a bad CP fit can lead to the cancellation of a project where nothing of value gets created and no one gets paid.
As a freelancer, you probably know where you lie in the provider spectrum. We hope that this post can help you pursue leads that are a better fit for you and your professional goals.
In the next post will will share on how to best figure out a CP fit and how to respectfully and wisely say no to prospective clients with who you might have a bad CP fit.
featured image courtesy of wikipedia